Frequently Asked Questions

We will notify you whenever your numbers win with an automatic email. At the same time, your private account on theLotter Australia will be updated and you will be able to view the draw details and the win in the Wins section.

Jackpot and non-jackpot winnings may be subject to local tax (tax deducted at source) before their monetary equivalents can be transferred to you. In addition, you may be subject to local taxation based on your jurisdiction.

For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.

Prizes in a lottery draw other than a jackpot are considered secondary prizes. Each lottery has its own prize division setup, defining the prizes and odds for partial matches. Please note that secondary winnings may be subject to local tax (tax deducted at source). In addition, monies equivalent to prize amounts may be subject to local taxation based on your jurisdiction.

For more information about the tax requirements of the lotteries offered on our site, please visit our Lottery Tax Information page.

Monies equivalent to secondary winnings (after any relevant taxes) will be transferred to your account as soon as possible.

You may use winnings for future orders or withdraw all, or part of the winnings through your designated payment method.

Should you win a jackpot prize, Customer Service will guide you through the collection process.

When you win, secondary winnings are deposited into your account as soon as possible. You will receive an email notification when the deposit has been confirmed.

Your orders on the site are subsequently debited from your account's balance, which now include your winnings. Should your account's balance be insufficient, the remaining cost of your order will be charged against your payment method.

If you enter a draw and become our latest winner, non-identifying information (your first name, the first letter of your last name, and the location of your residence) may be published on our website. If you wish to remove any such display of your personal details, please contact the Customer Service team.

No, customers receive monies equivalent to full prize winnings after any relevant taxes. If you choose to withdraw your lottery wins via a bank transfer, a bank transfer fee from your bank may apply.

Many countries pay out lottery wins tax free. For those countries that tax lottery wins, the rate varies widely.

theLotter Australia is required to pay taxes on lottery wins in accordance with the laws of the country or state where the ticket was purchased.

You can find more information regarding the tax requirements for the lotteries we offer on our Lottery Taxes page. Please feel free to contact our customer support team with any questions regarding taxation.

When you win the jackpot, we will immediately notify you and a member of our customer service will contact you directly to coordinate the collection of your winnings.

Certain lotteries offer jackpot winners a choice between receiving their prize as an annuity or as a cash lump sum payment. If you choose the annuity option, your prize will be paid out in instalments over a fixed number of years. If you request the cash lump sum option, you will receive the entire prize up front. Lump sum payments are less than the total amount given to a winner in annuity payments, with the amount varying according to lottery policy. In addition, some lottery prizes are taxed at source, so the take home prize will actually be much less than the advertised jackpot.

To win a lottery jackpot, all of the numbers on the lottery ticket must match those selected in the draw. If your numbers constitute a partial match with those drawn, you could be entitled to a secondary prize, but this is dependent on the specific lottery’s rules and prize divisions.

If you think that your numbers entitle you to a prize, check to make sure that your matching numbers are all in the same line. Please keep in mind that each line is actually an independent unit. Also, make sure that you are comparing the ticket with the results of the correct lottery draw and date you played.

If you are still unsure whether your numbers are eligible for a lottery prize, please contact us.