Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
About TheLotter Australia
Registration & Account

How to Play

Show
Q

How do I order entries with TheLotter Australia?

A

Ordering with TheLotter Australia is simple, safe, and secure. Here’s what you need to know.

  • Choose from the international lotteries listed on our site.
  • Fill in your numbers online in the same manner as if you were purchasing physical tickets.
  • Select your numbers manually, or by using a random Auto-pick selection.
  • Click PLAY to complete your order.
  • Pay for your entry and confirm the order.
  • Receive an automatic email notification when the order is complete.

Playing Options

Standard – Purchase one-time entries, multi-draw packages, or subscriptions.

Multi-Draw – Purchase a set number of draws in advance.

Subscription – Order entries for every consecutive draw of your favourite lottery until you cancel. Pay for the entries as the draws take place.


TheLotter Australia customers are not purchasing lottery tickets or participating in lotteries directly. TheLotter Australia uses third-party agents to purchase lottery tickets; customers are purchasing for the opportunity to receive monies equivalent to prize winnings.

Q

How will I know the rules of the different lotteries on the site?

A

All the lottery entry forms on TheLotter Australia are formatted to match the rules of the game. To order, simply fill in the form with the available number selection. When you click Play, TheLotter Australia's third-party agents will purchase tickets that correspond to your order.

Q

What is the My Lucky Numbers feature?

A

If you have a set of favourite numbers for a certain lottery, you can save them so you do not have to fill them out manually each time you play. To save your Lucky Numbers for a specific lottery, go to its Play form and fill in your ticket(s) with your favourite numbers. Then click the floppy disk icon on the right side of the "My Lucky Numbers" button to save your selected numbers. The next time you play that lottery and wish to use your stored Lucky Numbers, just click the "My Lucky Numbers" button to fill the form. To change your Lucky Numbers, just follow the same exact steps (select your desired numbers and click the floppy disk icon to save). This will override the previous selection and update your Lucky Numbers with your new favourite numbers. You can save different sets of lucky numbers for each individual lottery you play.

Q

Can I pick just one line?

A

While there are certain lotteries in which it is possible to pick numbers for only one line, in most cases we require a minimum order of between 2-6 lines in order to offer a reasonable price for the wide range of services we provide. If you do not complete the number selection for the required number of lines, the system will automatically fill in the missing numbers using an Auto-pick random selection.

Q

Do I have to fill in all the lines in a form?

A

All the numbers/lines must be filled in before the tickets can be purchased. If you do not complete the required number selection, the system will fill in the missing numbers for you using an Auto-pick random selection.

Q

What is a bonus number?

A

A bonus number allows a lottery to add additional secondary prize categories to give players more opportunities to win prizes. Players do not have the option to select which bonus number they’d like to play. Bonus numbers are drawn last from the same drum as the main numbers.

How do bonus numbers work?

Say the jackpot winning numbers are 1, 2, 3, 4, 5 and the bonus ball is 6. The player, or players, who correctly matched all five main numbers will win the jackpot. However, if a player selected 1, 2, 3, 4, 6 they’ll have matched four out of five main numbers, plus the bonus ball, and will be eligible for a 4+1 prize worth more than simply matching four out of five numbers.

When you check lottery results on the site, the bonus number will appear in blue at the top of the screen and as X+1 in the prize breakdown.

Q

What is an additional number (Powerball)?

A

In a lottery, an additional number is a number that a player must choose in addition to the main numbers. Lotteries currently offer one or two additional numbers. The additional number comes from a separate guess range, appears on the play slip in a separate matrix, and is drawn from a separate drum. Lotteries that feature additional numbers require that a player matches all the main numbers as well as the additional number to win the jackpot.

Lotteries include additional numbers to make the play format more exciting, and to offer more prize categories and higher jackpots.

US Powerball was the first lottery to use an additional number, which they named the Powerball and from which the lottery got its current name. To this day, an additional number may also be known as a Powerball.

Lottery results on the site will list the additional number in red.

Q

When do lottery draws close on the site?

A

Purchases close on the site approximately three hours prior to the lottery draw in order to allow our offices sufficient time to complete orders in an accurate and timely manner. To see local draw times, please consult the specific details for each lottery.

Payments and Deposits
Winning
Withdrawals
Subscriptions
Multi-Draws
TheLotter Australia iOS and Android Apps
Results & Alerts
Promotions
Responsible Gaming
Lottery Scams
Troubleshooting